Add a setting to disable and customize automatic renewal notifications.
Mads Hyldgaard
Request: Currently, due to VISA and EU merchant regulations, Simplero automatically sends a notification 3 days before the trial period is over and 7 days before a change in the subscription price.
These are too many notifications in a short time for a first-time customer. It’s causing a high number of recently acquired clients to cancel their subscriptions before renewal.
I would like to be able to disable these notifications so I can set up my own customized notifications instead.
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Mette Aalykke
I agree. Its hard to grow a business that way.
I don’t understand why this is necessary? I dont get any simular warnings or call to actions about any off the subscribtions i have with different Companys.
And if it’s required by law it must be possible to do without ASKING them to cancel
Andreas Hansen
I totally agree. This applies to trial users as well. I've set up a 14-day trial for new subscribers, and they receive the same two notifications within the last seven days.
Not only that—even though each automated email is short and impersonal, it includes three(!) links to where you can cancel the subscription. The emails almost scream: "Cancel me, cancel me, cancel me."
I've tried numerous online products with my VISA card, and not once have I received these types of warnings outside of Simplero. This really needs to change.
Helene Lysekilde
I would like the same. regards, Helene