Feature Requests

Currently, when a contact updates their email address via their Profile, it only updates the Simplero ID email, not the email associated with their Contacts record or any Participant email addresses. This is not intuitive at all - if a customer is updating their email address in their Profile they would expect this to change their login info AND the email address used for all purchase communications, subscriptions etc. We’d like to request that email address changes - whether made by a customer via their Contacts profile or by an Admin in the backend (Contacts record) - automatically propagate across the system. This includes automatic updates to the Contacts record email address, the Contacts profile email / Simplero ID email, Participant email address for every purchase, and any subscriptions. This would save the tedious work of manually updating each individual purchase email (per steps outlined in Ticket #717553... Summer, Izabella, and Catalina were very helpful in helping us understand how this all works - thanks!). We've found that people often change their email address, switching between work and personal accounts. Maintaining a single master email address throughout the platform would reduce confusion and ensure more reliable contact management. Another useful feature would be to store the previous email address(es) somewhere in the Contacts record, for Admin reference purposes. Please note: We're not suggesting the same propagation for a contact's name. We appreciate that changes to the Contacts profile name do NOT sync back to the Contacts record (and vice versa). This allows a contact to use a pseudonym in their Profile (for privacy / nickname preference etc) while we retain their full/legal name in the Contacts record. As Admins, we prefer to maintain control over our student records. It would be helpful, however, if a change to the Contacts record name propagated to each product/Participant name. Thank you so much for your consideration! We're enjoying the platform and learning about all of its intricacies and powerful capabilities.

Just that. Let us call it something else.

Right now I get an automated email when the first payment fails as a courtesy copy with the default Whoops looks like your payment didn't go through email which is fine and what one would expect. But after that we have to setup triggers for failed payment emails. The big issue is that we setup the amount of reattempts to recharge and timing before you stop trying and mark a purchase as failed. Like all dunning processes it is great to know payment failed and the dunning had begun based on my settings, but the MORE IMPORTANT item that really needs action potentially weeks later is the ultimate "purchase failed," we are no longer taking payments or attempting to take payments status. And that is totally lost in your system! There is no trigger or notification at all that this has stopped. We have to magically discover or keep tabs manually to know when that last attempt was taken to know that a product purchase is marked failed and that we will not be getting paid, need to remove some external access perhaps etc etc. This seems like a hug oversight that the culminating end event of failed purchase happens in the veiled backend ether of no notification. I stumbled upon a failed purchase by accident and had no idea the dunning had stopped. That should not be the case. Related to this which was marked as good idea but not implemented: https://simplero.canny.io/feature-requests/p/show-failed-payment-to-contacts-on-their-simplero-account And this for emails: https://simplero.canny.io/feature-requests/p/notification-to-myself-when-payment-from-customer-fails This is money lost for everyone so needs some TLC.

When attempting to select a stacked element, it is very difficult and sometimes impossible to get to the duplicate icon. Mousing over the elements to click the duplicate icon, the builder activates up the elements above, below and behind instead, making the one you're trying to get to impossible. I've had this problem with rows and columns with no margins, too. Adding duplicate action - like the delete, hide, and move actions - in the sidebar would be an easy way to resolve this.

Hi 😊 When i receive a new message ('Ny besked' in Danish) in the 2.0 forum. I also receive an email. This is great! The subject line of that message is 'Ny besked'. I guess it is "New message" when your language is English. I use gmail and assume that a lot of our participants do so too. The problem is that Gmail combines alle the 'New message-emails' in one thread. So now in the same tread I have messages from multiple people and from multiple membership sites. It is very confusing. I would like to rename the subject line for the messages sent from our membership site, to make sure that our participants can see that this notification email is from our Membership site. It could be something like "New message from {{firstname}} in {{membership site name}}" This would giver our participants a much better experience when using in message feature in our membership sites. Thank you Siif

For the new Podcasts feature, it would be great to have some download stats, for example: A graph that shows all downloads for a podcast per day, cross all episodes. For each episode, the download numbers for the first 30 and first 90 days For each episode, the total number of downloads, since publishing. These numbers are valuable insights in how content performs, and also valuable when doing collaborations on podcasts, to be able to talk about relevant numbers with participants, JV partners and other collaborators.

Hey team I know there's stuff that need to be there in the bottom of emails, but if we could be able to change the wording, so we could use more of our own tone-of-voice even in that text - that would be awesome... It's all those little things. Like the attached example from a newsletter I've received that's been sent via convertkit. Could be placed in the Email design setting, and some things locked in place but other parts could be edited. Thanks Sarah

The form fields (in this case in the popup window) are rather small and I want to increase the form fields (and labels). However this cannot be changed in the editor currently. Right now I have to fix it using CSS, but it's odd that you can change the font and size of these kinds of elements in the editor.

Hey there, I'd love to create a re-usable email template, perhaps for a newsletter, that has a section like this: Upcoming Events {{show_upcoming_events | filter_by Label A | scope upcoming}} And then have the ability for the placeholder text to populate by showing upcoming events. For example, name of event, date and time, description, and link to the event. This will really help with marketing upcoming events to the whole mailing list!

On courses, you can choose the link for the "register now" button, which meant you CAN pick a specific price within a product. However, for paid scheduling links and paid events, you are only able to select a specific PRODUCT to collect payment. There's no option for a custom link, or to select a specific price. I would like the ability to select a specific PRICE for scheduling events and links. If it's a custom link like courses, that would work great too. Here's a use case: I have a specific training I offer. Sometimes I schedule it and run it as an event that people can register for (Event). Other times, someone asks me to run it specifically for them and/or their team (Scheduling Link). I'm also toying with the idea of making a third option that's a course with prerecorded videos. I have different price levels for each of these methods, but it's the same product - they're receiving the same training and I want to be able to, say, send a broadcast to anyone who completed the training. But if I have all three of these as the same product, I can't make use of the paid events/paid scheduling links feature.