Feature Requests

Hi Simplero team, I’m very happy to see that Simplero already supports exporting support tickets with all columns to CSV or Excel. However, the full conversation/content (ticket body) is not included in the export. For users who need to archive, migrate, analyze, or audit their customer support history, having access to the complete message content is essential. Right now, only the ticket metadata exports, which makes the exported file incomplete and not very useful for record-keeping or external analysis. Requested Feature: Please add an option to export all support tickets with their full body content, including: The complete conversation thread for each ticket • All replies (from both customer and support team) • Optionally, timestamps and authors for each message Why this is important: • Ensures full data portability • Necessary for businesses that need backups or offline archives • Supports data analysis and reporting workflows • Helps with compliance and long-term customer support documentation Extremely valuable when building an AI/ChatGPT assistant for customer support, since high-quality training data requires the full message history from real support interactions This addition would significantly expand what users can do with their own support data. Thank you for considering this enhancement! Kind regards, Jannik Holgersen

When a customer replies to an email we have sent, and we receive their reply as a support ticket, the original content is removed. This is bad, because: If they have changed the subject line, we have no idea what they are replying to Sometimes people write directly in our original email in stead of above, which means that we receive empty tickets ... even if they actually wrote something.

So that 2 members can see the same ticket in their dash.

On Simpleros ticket system, there are great guidance one the ticketing system - so we now you can make it happen :) But our only says "Get Help" Which isn't very forthcoming We would love to be able to guide people in the same good way that Simplero guides us.

AI is taking over the world and we need to keep up. I can buy a separate tool and integrate it with Simplero but it would be great if Simplero had a native AI system that could learn about existing products, content, courses, etc. and provide chat help for website viewers as well as course participants and potential clients. And when it doesn't know the answer, it could automatically open a support ticket. This would also set Simplero apart as I don't think any of its competitors offer a native AI support system like this.

It would be great to have the full content editor (same as everywhere else in Simplero) available inside the Support Tickets management screen. I can't create buttons, or use any other advanced editing options provided by the interface in other areas of Simplero. I'd love to give the same experience to my clients and customers across the board.

I cant upload more than one file pr. ticket, why? Often i want to show you the customer journey with 4-5 screenshots, i can only send one, and then you ask me to put all my questions into one ticket?

The support form plugin looks like it is from 1995 with close small writing and boxes. Can we do a quick update on the design of this to mirror the survey look. Ideally we should eb able to use something like the survey builder to add our own questions we want to add into support submissions for tickets. Easy quick win.

When setup with a mail like: info@domain.com that forwards all incoming mail to the support ticket system, all replies are being sent from an obscure email from the Simplero.com-domain. It would make sense to be able to send mails through that same email address as the original ticket was created from. The feature might tend to be for advances users as it would require an SMTP connection, but it would be very valuable to us and probably others. Also, it would help avoiding the spam filter at customers' ends.

You can embed your support widget code on other sites, and you also have to enable the site in the admin panel. If the site it's on is not enabled, then the widget still shows up but when you click it it gives an error like "couldn't load." It's a minor thing, but it would be better if it just didn't show up at all if it wasn't enabled, instead of being clickable and providing an error.