Custom mail address for replies to support tickets
Rasmus Lauridsen
When setup with a mail like: info@domain.com that forwards all incoming mail to the support ticket system, all replies are being sent from an obscure email from the Simplero.com-domain.
It would make sense to be able to send mails through that same email address as the original ticket was created from. The feature might tend to be for advances users as it would require an SMTP connection, but it would be very valuable to us and probably others. Also, it would help avoiding the spam filter at customers' ends.
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Nicole Warner
Yes, please; this would also help me create a filter within my email program to send a vacation response to people who fill out a form/contact me via the website when I'm on vacation or out of the office.
E.g. support tickets/contact forms get sent to contactform@nicoleisawesome.com,
which goes into my email inbox,
which activates the filter,
which sends an out-of-office response which is up-to-date,
which tells the recipient that I won't be able to respond right away.
Great idea Rasmus Lauridsen.