We need a more logical login process and clear navigation to and between membership sites. Many customers struggle to find their content due to 2 problems.

Problems and Solutions

Problem:

Customers receive their Simplero ID and password, but they are automatically logged in via magic links and redirected to the sales page. On the sales page, some customers search in vain for a "Log In" menu item, while others believe they are already on their membership site and search for their content without realizing the navigation to membership sites is hidden behind the profile icon.

Solution:

Stop using magic links in the "Here is your Simplero ID" email, and avoid explicitly listing the membership sites customers have access to. Instead, direct customers to a login page where they must use their (possibly pre-filled) login credentials.

After logging in, customers should land on a "You Are Logged In" distribution page, providing a clear and visually appealing overview of all their membership sites, similar to app version 1.

This distribution page should be inspired by the "Your Account" page but improved with intuitive buttons and links to membership sites, as customers do not realize they can click on images in the current version.

Provide customization options via the page builder, including welcome text and an introduction video.

Allow irrelevant information, such as sub-courses and distracting menu items, to be hidden to streamline the customer journey to their content.

Problem:

The menu to membership sites is hidden behind a profile icon and lacks explanatory text, making it difficult for customers to find. In the new experience, navigation between membership sites is further degraded. It has been reduced to a small wing without text, and when expanded, it overlaps other menus, creating visual clutter.

Solution:

Add a clear menu text, such as "Your Membership Sites."

Allow administrators to change the text to fit their concept, such as "Club Area," "Your Library," or "Your Online Courses," or hide the text if desired.

Move the membership sites menu back to the right-hand side in the new experience to prevent it from overlapping or covering the course navigation menu.

Ensure it is visually clear in the new experience that customers can scroll down to see additional menu items if there are more than the top menu box can display, such as with a consistently visible scrollbar on the side.

Conclusion

By improving the login process, adding a "Your Account"-like distribution page, and making navigation to and between membership sites easy to find with explanatory menu text and a proper placement on the right-hand side, we can eliminate customer confusion and create a more professional and user-friendly experience. This will reduce frustration and save time for both customers and administrators.