Ali Ryder
When a purchase expires and someone clicks the {{content_url}} link (i.e. in an email),
if they are the purchaser and the participant
they get taken to their purchase page that says that the purchase is expired.
However,
if they are a participant but NOT the purchaser
they get redirected to my home page with a small "this purchase is expired" notice.
Honestly, it took me a while to figure out that the behaviour is different if you are purchaser + participant versus just a participant, and I'm not entirely sure why that is the case.
I do B2B sales. A business will make a purchase for 10 of their employees to access a training course on a membership site I have designed for the business. If the purchase expires and one of the employees still needs the training, I
do not
want them going to my home page. This is resulting in me getting a number of scheduled meetings (my home page says something like "I can help you, schedule a meeting with me") with someone who just says "I can't access my training."
I'd rather them see a version of the purchase page, or be able to customize at a product level what the purchase expiry behaviour is. I really don't care that much what the solution is, but I really want to stop having them redirect to my home page.