I find myself and my customers again and again hitting <enter> in the chat thread on a worksheet or survey, and send half-written messages. The more i use the chat function as a conversation tool with multiple paragraphs in a message, the more i think it becomes relevant, having to do "more" than just hit enter to send the message.
Also, when i use the chat threads on a smartphone, having to hit the shift button is even harder seems even harder to remember.
I have tried to adjust and learn it for a couple of weeks and with hundreds of messages, but still this doesn't feel right to me - and i keep getting half-written messages from my customers.
How about changing the chat function to this behaviour instead:
  • Enter adds a line break. Always.
  • Ctrl+Enter (or, Cmd+Enter on MacOS), or clicking the "Send" icon, sends the message.