Improve/Streamline Event Registration New Clients / Not Logged In
Dax Hock
Note: This is Feature Request & Bug Report
We're experiencing several issues with the event registration process for users who are not logged into our CRM, leading to confusion and potential loss of sales. Here’s a breakdown:
Here is a full screen cast of the "coconut show":
Feature Request:
- Pre-fill Information: When a user clicks "Register" and inputs their name and email, this information should automatically populate the subsequent order form to reduce redundancy.
- Seamless Flow: Ideally, users should be directed straight to the order form after initial registration info is entered, with their details pre-filled.
- Consistent Site URL: Ensure users remain on the same site URL throughout the registration and confirmation process to avoid confusion.
Bugs Identified:
- URL Redirects: After hitting "Register," users are redirected from the event site (e.g., notmainsite.simplerosites.com) to the main site (mainsiteurl.com), creating inconsistency.
- Information Not Carried Over: User details entered in the initial registration pop-up are not pre-filled on the order form.
- Email Validation Errors: Changing the email on the order form sometimes triggers invalid email errors, even with valid addresses.
- Inconsistent Behavior: Product purchases maintain the same URL, while event registrations do not—highlighting a disparity.
- Dashboard Redirect Issue: After completing registration, clicking "Dashboard" redirects users to the main site, not the event site they registered on.
Impact:
* High friction in the registration process
* User confusion due to URL inconsistencies
* Potential loss of sales due to redundant steps and unclear navigation
Potential Workarounds:
* Selling products that require login before event registration (reduces friction but adds steps)
Request:
* Fix the URL redirect issue to maintain consistency.
* Implement pre-filled forms to streamline the registration process.
* Ensure dashboard and confirmation pages remain within the same event site environment.
Thank you for considering these improvements to simplify the user experience and reduce registration friction.
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Directory Toolkit
Great video and 100% yes. Pretty sure these are already highlighted in other support tickets as I have asked same items before, but yes to all. There are several instances other than these items as well such as emails etc where the subdomain on Simplero is used vs the actual site domain. Kind of frustrating since the custom domain works if you replace it, so not even a workability issue the domains just need to be written properly in execution. My frustration is the opposite where the simplerosites is being used vs my custom domain but same issue. So bottom line the fix needs to be use the custom domain never show the Simplero one unless there is not a custom domain and then keep it congruent with the event domain it is coming from as mentioned here.