Mobile app video playback: needs to keep playing when screen is off 🫥
George Kao
One of the great things about Simplero mobile app is that students/clients can consume our videos on the go!
It would be so helpful if the videos can keep playing even if they turn off their screen, so that it's audio-only at that point.
This is actually one of the best features of YouTube Premium that they sell: "Background play lets you play videos while using other apps or when your screen is off"
Would love to see Simplero offer this too! Thank you.
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Calvin Correli
It does, though. I use this all the time. Is that not working for you? iOS or Android? What happens?
Lis Alvarez can you follow up on this?
George Kao
Thanks! This happens on my Android (Google Pixel 6) phone, with the Simplero app v 2.0.33 (updated Feb 13 2025). I play a video, turn off the phone screen, and video stops playing.
Lis Alvarez
George Kao can you review the app battery permissions? it should be unrestricted for playback to work on Android.
George Kao
Lis Alvarez thanks! just checked and it was already turned on for "Allow background usage". Then I posted in simplero.community about it and Justine said: "Background playback is not supported on the android app. It does for the Apple app though."
So I guess this feature request is just for Android app 🙏�
Lis Alvarez
George Kao Got it. Some Android users reported plaback worked after changing the app battery usage settings.
I own a Pixel 6 and have the same issue.
Owais is aware of the issue, and confirmed it's not supported. I'm not sure whether this is on us, and if there's something we can actually fix.