Hi Simplero team,

I’d love to request a feature that would greatly improve client support, community management, and overall user experience on the platform.

The problem

At the moment, when a client leaves comments inside a course (under lessons, posts, or community content), there is no centralized way to see those comments from the contact’s profile.

This creates a real issue in day-to-day support:

Clients sometimes message saying “you didn’t reply to my comment”.

As a creator or facilitator, I have no way to know where that comment was left unless I manually search through courses, lessons, or community threads.

This is time-consuming and increases the risk of missed responses, which directly affects trust and perceived support.

Proposed solution

Please add a “Comments” section inside the Contact profile, showing:

All comments left by that user

Date and time

The course / lesson / post where the comment was made

A direct link to the original comment

(Optional) Whether the comment has received a reply or not

Why this matters

Improves customer support efficiency

Prevents missed or delayed responses

Makes community moderation much easier

Strengthens the relationship between creators and clients

Is especially important for programs that rely on interaction, reflection, and ongoing feedback (coaching, therapy-informed courses, education, etc.)

This is a standard and very valuable feature in community-based platforms, and it would make a big difference in Simplero’s usability for creators with active courses and communities.

Thank you for considering it,

Best regards