Single-use products
Ali Ryder
I recently went through my Unengaged Contacts page (/admin/cold_contacts/edit) and I'm noticing a ton of contacts (180ish for me) who cannot be archived because they "have active purchases."
I've been thinking about ways to reduce this number, and here's one of the things I've landed on:
When a client makes a purchase in order to attend an event, or attend a scheduling link, and then the event is over, then should their purchase expire?
I could change the price that they're using from a one-time purchase with lifetime access (that's what I have right now) to a subscription with a duration of 1 month and then it expires, but then I can imagine fielding questions from contacts asking about why it says they have access for one month if it's a single event, does that mean they get webinar replays or some other content that will expire, etc.
So what I'm proposing is when somebody purchases a product that we know is single-use, like when someone uses a scheduling link that has a product attached to it to collect payment, and then the product is "used up," can we make the purchase expire?
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Calvin Correli
This makes perfect sense. Something we'll need to find a good solution to.
No promise on timeline right now.
Ali Ryder
Calvin Correli Not urgent (for me anyways), thanks for your consideration!
Jenny Cole
Yes yes Yes - a thousand times yes. Many of us sell services that are not ongoing. For example I had a well-being challenge for teachers during COVID - thousands signed up to the product and now I can't get rid of them. Despite not being my ideal clients or target market
Cathy B
I also had this experience which made it difficult to tidy up list of contacts as not possible to 'deactivate' a purchase of a past user